FAQ's
Course Details and logistics
Can I join a course after it has started?
Unfortunately it is not possible to join a course once it has already started.
We plan our courses so you get the most out of them, missing initial sessions will put you behind and impact your experience so we ask that you are able to join from the start of your course.
What do I do if I am on holiday for part of my course?
It's best for you to attend all sessions of a course, and do not have capacity to offer free sessions to make up for any missed time.
If you need to talk to us about attending a group session to catch up on a missed activity please contact us as we are always willing to discuss options.
Do I need any prior experience for your workshops?
We believe creativity is a journey so we aim to offer a range of courses designed to help you build your passion and creativity. To guide you along the way, we’ve designed a five-stage pathway. At each stage you can build on the last, building confidence and key skills. To find out more about the creative pathway head over to the blog!
Can children join your workshops
We believe creativity is for everyone and want our workshops to be a haven - a moment of rest, self care and discovery.
Children are welcome in most of our workshops unless we state otherwise in the description. For children aged 13 and under we kindly ask that a responsible adult joins them and books their own spot too. here is a little discount code to use to get a small discount on your child and adult slots:
Where are your courses held? Is the studio accesible?
All of our workshops take place in our dedicated art and craft studio on the first floor of prospect house at Prospect Business Park (the middle / main building on site)
Please note that access is via stairs as the main building unfortunately doesn't have a lift. If you can manage the stairs we are more than happy to make any adjustments needed to ensure your experience is as accessible and comfortable as possible- just reach out to discuss.
Do I need any prior experience for your workshops?
Our workkshops are designed to provide everything you need- tools, materials and resources are all included. For short courses we also treat you to a selection of delisious cakes and refreshments. On full day courses and retreats you will enjoy a light seasonal lunch featuring soup, freshy baked bread, and a side salad.
We recommend bringing along a notebook and pen to jot down ideas, or you can purchase on of our very own note sets when booking. Just turn up ready to get creative- we shall take care of the rest.
Booking and Payments
How do I book onto a workshop or course
Firstly head over to our workshops page and explore the different courses and regular groups on offer. When you go to the service page for your course of choice, simply use the calendar and use the calendar to see key dates and times on available for that course. Please bare in mind that if a workshop runs over several days or weeks make sure that the date selected is for the first day of that program.
Wanting to booking more than one course? Simply select add to basket rather than book now once you have filled in the booking form
How can I pay for a course or workshop?
We ensure that our courses are great value for money, but we also know that things can be tight right now, so we always want to make the course as financially accessible as possible.
- Pay in full: via card, cash or bank transfer either online or in person.
- Monthly Instalment Plan: break the cost down into small chunks and pay monthly via a secure payment link, that will be emailed to you each month. For more details on the monthly instalment plans please read the payment terms over on our policies page.
Can I reserve a spot without payment
We're excited your interested in joining one of our courses! To keep things fair and avoid missed opporunites for everyone, we're only able to secure spots once payment has been made or a payment plan set up. This ensures that all participants have equal opportunity to book their place.
If you're not ready to commit just yet, we recomend keeping an eye on our course availability and signing up to our newsletter for regular updates. Spaces can fill up quickly so let us know if you have any questions or need any help!
Cancellation and refunds
What happens if I need to cancel my booking?
We understand that plans can change, and whilst we can't offer refunds we offer flexible options depending on when you let us know.
For more details on our full cancelation policy please head to the Policies page and read our full workshop booking policy.
How do I make a cancellation?
If you do need to cancel or rearrange your session you can either drop us an email to info@craftconnections.co.uk or call us.
Why not pop in for a coffee when the studio is open and we can discuss options!
What if a course is cancelled by CCD?
We do everything we can to avoid cancelling sessions, however sometimes unforeseen circumstances leave us with no choice. If this is the case we will inform you as soon as possible, you will then be offered a free replacement session on one of our makers clubs or if a full workshop is cancelled you will receive a full refund.